This product is provided under the brand FAQ Solutions (FAQS)
Do you assess recordings of your staff conversations with customers for Quality Assurance and improvement purposes?
If you do, or if you would like to start doing so, the Call Assessment Survey Tool may well be right for you.
This tool allows you and other authorised managers to assess a range of criteria including:
- Politeness
- Regulatory compliance
- Security protocols
- Attention
- Attitude
- And much more
Weightings can be applied at the item level and the category level to create meaningful data that can be used to compare personnel, departments and trends.
What you measure you can improve!
If you would like to review this product, please contact us:
Email: info@mentech.com.au
Tel: +61 3 9576 9700
