This product is provided under the brand FAQ Solutions (FAQS)
The FAQS Central Knowledge Base (CKB) was originally developed to address the difficulty call centres have of putting the correct information about a customer's enquiry in front of the customer service representative (CSR) quickly and accurately.
The CKB performs multiple simultaneous searches through numerous data and document sources to present to the CSR a filtered range of resources that address the search criteria.
Originally it was developed as an enterprise level solution.
FAQ Solutions has re-engineered the CKB to provide the FAQS CKB - Small Business Solution.
It is also being used by smaller businesses as a component of a document management process.
The CKB - Small Business Solution is generally provided as a hosted solution but arrangements for a downloadable version can be made.
We have a number of ways to demonstrate this product to you.
- Watch our pre-recorded demonstration presentation
- Have a live demonstration with a facilitator
If you would like to review the products in some other way, please contact us:
Email: info@mentech.com.au
Tel: +61 3 9576 9700
