This product is provided under the brand FAQ Solutions (FAQS)
Many websites ignore the enormous importance of providing customers with first time resolution to their queries. Most FAQ tools present pre-prepared questions for the customer to select from. FAQ Solutions has taken a different approach.
The FAQS Dynamic FAQ Tool provides a number of high end features that
- Assists the customer,
- Improves the customer experience,
- Provides the business with feedback and measurable data on customer issues,
- Allows for the customer contact to be converted into a sales opportunity,
- Allows the business to update their FAQ's in response to customer needs,
- Much more
It is a dynamic and powerful system that adds significantly to the quality of the customer experience.
The FAQS Dynamic FAQ Tool - Small Business Edition provides these benefits in a shared (and therefore less expensive) hosting environment, yet with most of the benefits designed to be felt by small businesses. These include a security controlled Content Management portal with controls over:
- Access controlled capabilities,
- Unlimited categorisation and sub-categorisation of content,
- New question creation, editing and archiving,
- Full security and Quality Assurance workflows,
- Prioritisation and weighting of questions,
- Most common search words, strings for single click searching and
- Much more
We have a number of ways to demonstrate this product to you.
- Watch our pre-recorded demonstration presentation
- Have a live demonstration with a facilitator
- Review the products yourself online (pre-populated with 'dummy' data)
- Start using the products online at no cost for a trial period
If you would like to review the products in some other way, please contact us:
Email: info@mentech.com.au
Tel: +61 3 9576 9700
